Bob Cronnin - owner of Benchmark Propellers,
Plymouth Massachusetts USA
Mitch Iwan - owner of Holland Propellers, Holland Michigan USA.
Jeremy Tuerlings - Prop Scan Technican Support, Propeller Dynamics, Queensland
From: "rcronin" email@example.com
To: "Mitch Iwan" firstname.lastname@example.org; "Jeremy
Sent: Friday, May 02,
2003 3:36 AM
Mitch & Jeremy,
If you remember, you guys helped me determine
a course of action to be taken on a SeaRay
that brought in two near class S propellers.
The owner was looking for more speed (isn't
that a surprise). His "thing" was
SeaRay had just introduced a new model boat that had the same power and so
forth but was sea trialed to be faster than him. I'm writing this note to
fill you in....The owner just called from on board his boat and said "I
can't believe it....you did exactly what you said you would do! Do you have
any idea how rare that is?" "My boat is running 2.5 knots faster
at wide open throttle!"
That is a full 1.5 knots faster than the boat
achieved on sea trial 2 years ago when it was
brand new. The boat was doing 29 knots and
now performs at 31.5 knots. This boatowner
is a very successful owner of large car dealership
in Hanover, MA.
He went on in our telephone conversation to
say "If anyone comes to your shop and
they are not sure about spending the money...
you have them call me....and I'll tell them
its worth every last penny! I have a fist full
of your cards and I intend to had them out
to everyone I meet. Thanks again."
I can't thank you guys enough. Your solution
to this problem was middle of the road. This
cautious but deliberate approach could not
have worked better. My customer, as you guessed,
is well respected and listened to by his yacht
club buddies. The help you fellas provided
helped me score a home run. I hope you don't
mind the long e-mail....but to tell you the
....just calling you up to thank you would diminish how important this success
was to me and my shop.
Very Best Regards,